Returns

Returns

How do I return an item?

ALL RETURNS REQUIRE PROOF OF PURCHASE. Please include Proof of Purchase with your return when you send it back or your return will not be processed. 

DEFECTIVE PRODUCT: All defective returns require a return merchandise authorization number. Contact our office for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back will be paid by the customer. 

We work with many suppliers to keep all cost as low as possible. Returns may vary based on the suppliers requirements please notify us immediately upon arrival is it is a damaged, missing, or wrong product within 3 business days. Food and water products cannot be returned to be resold according to law, therefore refunds for food and water products cannot be issued. 


Contact us at andrewb@shopsurvivalsupplies.com with all information and pictures if needed.